Responsible Gambling at 888 Casino New Zealand

Gambling is meant to be entertaining. At 888 Casino, we believe that enjoyment and safety go hand in hand, and we are committed to supporting every player who chooses to play with us. This page explains the tools available to help you stay in control, how to recognise when gambling may be causing harm, and where to find confidential support here in New Zealand.

If you need to speak with someone right now, call the Gambling Helpline NZ free on 0800 654 655 (or text 8006). Support is available 24 hours a day, seven days a week.

Playing Responsibly: Why It Matters

For most people, playing pokies or table games online is a leisure activity, no different from going to the movies or watching sport. The trouble is that gambling carries a built-in risk that other entertainment does not: the possibility of financial loss, and for some people, the development of habits that become difficult to control.

Problem gambling does not discriminate. It can affect people of any age, background, or income level. Research consistently shows that the earlier a person recognises warning signs and seeks support, the better the outcome. That is why we provide practical tools to help you manage your play, and why we actively encourage their use, not as a formality, but because we genuinely want gambling to remain a positive experience for you.

Safer Gambling Tools Available to You

Your 888 Casino account includes several controls you can set or adjust at any time. These tools are designed to put you in charge of your own experience. You do not need a reason to use them, and no one will judge you for doing so. Setting limits is simply good practice.

Deposit Limits

A deposit limit caps the amount of money you can transfer into your account over a chosen period, daily, weekly, or monthly. Once a limit is in place, you cannot exceed it during that time frame. If you want to lower your limit, the change takes effect immediately. If you want to raise it, a cooling-off period applies before the increase comes into force. This asymmetry is intentional: it makes sure a limit set during a calm moment cannot be undone impulsively during a session.

Setting a deposit limit is one of the most straightforward ways to make sure you only ever gamble what you have genuinely budgeted for entertainment. We encourage every player to set one from the outset.

Loss Limits

Where a deposit limit controls what enters your account, a loss limit controls how much of your balance you can lose over a set period. If you reach your loss limit, your session ends for that day, week, or month, depending on the period you have chosen. Again, reductions take immediate effect and increases involve a waiting period.

A loss limit is particularly useful if you find yourself chasing losses. By setting a firm ceiling in advance, you remove the decision from the heat of the moment.

Time Limits and Session Reminders

It is easy to lose track of time when you are engaged in a game. Time limits allow you to set a maximum session length, after which your account will pause or notify you that your chosen period has elapsed. Even if you choose not to set a hard stop, session reminders (sometimes called reality checks) will send you a notification at regular intervals, for example every 30 minutes, showing you how long you have been playing and how much you have wagered during that session.

These nudges are not interruptions. They are simply information, designed to keep you connected to reality rather than absorbed in a continuous stream of play.

Reality Checks

A reality check is a periodic on-screen alert that appears during gameplay. It shows you the time, how long you have been playing in the current session, and your net result so far. You then have the option to continue or to stop. This small pause encourages deliberate decision-making rather than automatic continuation.

If you find yourself dismissing these checks without reading them, that itself is worth paying attention to.

Self-Exclusion

Self-exclusion is a voluntary agreement between you and 888 Casino that prevents you from accessing your account for a defined period. Options typically range from a short cooling-off period through to a permanent closure. During a self-exclusion, you will not receive marketing communications from us, and you will not be able to log in, deposit, or play.

Choosing self-exclusion takes courage, and we respect that decision completely. If you are considering it, please do not hesitate. You can request self-exclusion through your account settings or by contacting our support team directly. We will action it promptly and without question.

For broader self-exclusion across multiple gambling sites, we strongly recommend also registering with BetStop (Australia and New Zealand's national self-exclusion register) and contacting the Gambling Helpline on 0800 654 655 for guidance on how to protect yourself across different platforms.

Account Closure

If you decide you no longer wish to hold an account with us, you can request a permanent closure at any time. This is different from self-exclusion in that it is not time-limited. Our support team can assist you with this process.

Recognising the Signs of Problem Gambling

Problem gambling often develops gradually. It rarely looks like the dramatic scenes depicted in films. More often it is a slow drift: spending a little more time playing than intended, feeling irritable when you are not gambling, borrowing money you are not sure you can repay. The following signs are worth being honest with yourself about.

If any of the above feel familiar, please reach out for support. Experiencing one or two of these signs does not mean you have a serious problem, but it does mean that taking action now, before the pattern becomes entrenched, is the right move.

Getting Help in New Zealand

New Zealand has free, confidential services specifically designed to help people affected by gambling harm. These services are available to players, as well as to family members and friends who are worried about someone they care about.

Gambling Helpline NZ

Phone: 0800 654 655 (free, 24/7)
Text: 8006
The Gambling Helpline connects you with trained counsellors who understand gambling harm. You do not need to be in crisis to call. If something is on your mind, that is reason enough.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers face-to-face counselling, support groups, and community education services across New Zealand. Their services are free and confidential, and they also provide support for whanau (family) members affected by someone else's gambling.

Lifeline Aotearoa

Phone: 0800 543 354
If you are experiencing distress that extends beyond gambling, including anxiety, depression, or thoughts of self-harm, Lifeline offers 24/7 crisis support.

Supporting a Family Member or Friend

Living with or caring for someone who has a gambling problem is genuinely difficult. You may feel confused, angry, or helpless. The Gambling Helpline and the Problem Gambling Foundation both offer guidance specifically for family members and friends. You do not need to have a gambling problem yourself to access their support.

Keeping Children and Young People Safe

888 Casino is strictly for players aged 18 and over. We take our obligation to prevent underage gambling seriously.

Our Commitment to You

Responsible gambling is not a box we tick. It is part of how we operate. Our platform is tested for fairness by eCOGRA, we maintain strict age verification, and our safer gambling tools are built to be genuinely useful rather than difficult to find. If you ever feel that our tools are not meeting your needs, or if you have a concern about your play, please contact our support team. We will listen, and we will help.

Play for fun. Know your limits. And if you need help, please reach out.

Gambling Helpline NZ: 0800 654 655 (free, 24/7) | Text: 8006

You must be 18 or older to gamble at 888 Casino. Gambling involves risk. Please gamble responsibly.

Responsible Gambling at 888 Casino New Zealand